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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

UnderBanks Commercial Finance

UnderBanks Commercial Finance

We are a credit broker not a lender.

UnderBanks Property  Club is a trading name of Underbanks Commercial Finance, is registered at UnderBanks Haus, 8a Mealhouse Brow, Stockport, SK1 1JP Company Register Number 13537968. Our FCA registration number is 956374. You can check via www.register.fca.org. We are registered with the ICO, ZB148267 and you can check via www.ico.org.uk. Underbanks Commercial Finance is an Appointed Representative of Optimum ELITE which is a trading name of Optimum Commercial Solutions Ltd, registered in England and Wales 09518480. Optimum Commercial Solutions Ltd is authorised and regulated by the Financial Conduct Authority FRN: 808754. We conduct both regulated and unregulated business and therefore not all products provided through us are regulated by the Financial Conduct Authority. We may receive a commission from the Lender that will vary depending on the lender, product or other permissible factors. The nature of any commission model will be confirmed to you before you proceed. Our aim is to provide you with a professional and efficient service. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to Underbanks Commercial Finance, UnderBanks Haus, 8a Mealhouse Brow, Stockport, SK1 1JP , or by telephoning us on 0161 5364131 where we will try to resolve your concern at the earliest time possible.

0161 5364131

commercial@underbanks.co.uk

8a Mealhouse Brow

Stockport

SK1 1JP

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